Term Of Use

  • Terms and Conditions
  1. Introduction

Welcome to the www.wigo.food website (the “Site”) WIGO. By accessing and using this Site for any purpose you agree, without limitation or qualification, to be bound by these terms and conditions (the “Terms and Conditions”) and any amendments hereto. If you do not agree to these Terms and Conditions, you may not use the Site. WIGO reserves the right to modify and amend these Terms and Conditions at any time without formal notice to you. We will post any such modifications and amendments on the Site and recommend that you regularly review these Terms and Conditions for any such modifications and amendments.

  1. Use of the Website

You agree to use this website for lawful purposes only. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

  1. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of WIGO or its content suppliers and is protected by international copyright laws.

  1. Price and Payment
  1. All our product prices include all applicable statutory taxes.
  2. We make every effort to make sure that the pricing and availability of Products on our Website/App are accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors or other errors and we reserve the right to cancel the sale.
  3. We reserve the right to correct any inaccuracies or omissions related to the pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
  4. You can make the payment via any one of the following methods:

Mobile Money:

    • Mpesa
    • Airtel
    • Equitel

Debit or credit card

  • Visa
  • Mastercard
  • American Express (AMEX)

Payment on Delivery

For orders within Nairobi, there is an option to pay on delivery via mobile money. 

 

 

  1. Limitation of Liability

WIGO will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of this website or participation in our events.

 

  1. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  1. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Your continued use of the website will signify your acceptance of any changes.

 

  1. Copyrights, Trademarks and other Intellectual Property Rights
  2. WIGO is a Registered Trademark.
  3. As per the Terms and Conditions of WIGO, the Website/App grants access to Users/Customers to view the content solely for visiting, ordering, and communicating with us only. All materials in this Website/App, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website/App are copyrights and/or other intellectual properties owned by WIGO. All other trademarks not owned by WIGO that appear on this Website/App are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by WIGO.
  4. You hereby agree that you will not reproduce, duplicate or copy the content of WIGO for any purpose unless you have been specifically permitted to do so in a separate agreement with this Website/App.
  5. User Indemnification

You hereby agree to indemnify, defend, hold harmless WIGO and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defences.

  1. Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website/App and its content will be governed by and construed in all respects in accordance with the laws of Kenya.

  1. Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

 

PRIVACY POLICY

Introduction

We value your privacy and strive to protect your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it.

Information We Collect

– Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect information such as your name, email address, phone number, and shipping address.

– Payment Information: We collect payment details to process transactions, including credit card numbers and billing information.

– Usage Data: We may collect information on how you interact with our website, including your IP address, browser type, and pages visited.

How We Use Your Information

– To Provide Services: We use your personal information to process orders, manage your account, and provide customer support.

– To Improve Our Website: Usage data helps us analyse website performance and enhance user experience.

– Marketing: With your consent, we may send you promotional materials and updates about our products and services.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

– Service Providers: Companies that provide services on our behalf, such as payment processors and shipping companies.

– Legal Compliance: If required by law, we may disclose your information to authorities or in response to legal requests.

Data Security

We implement security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

Your Rights

You have the right to:

– Access and update your personal information.

– Request the deletion of your data.

– Opt-out of marketing communications.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website.

RETURN POLICY

At WIGO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure a hassle-free shopping experience.

Return Eligibility

To start a return, you can contact us at info@wigo.food. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@wigo.food

To be eligible for a return, the outer shipping box or envelope mailed to you must be unopened.

We work under a 100% customer satisfaction guarantee, so if you are not satisfied with your order but a return is not applicable/possible, please contact info@wigo.food.Time Frame: Returns must be initiated within 3 days of purchase.

Condition: Items must be unused, in their original packaging, and in the same condition as received.

Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process

  1. Initiate a Return: Contact our customer service team at info@wigo.food to initiate a return.
  2. Return Authorization: You will receive a return authorization number and instructions on how to send your item back.
  3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

If you need to exchange an item for the same product, contact us at info@wigo.food. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@wigo.food. We will arrange for a replacement as quickly as possible.

 

Contact Us

For any questions related to Terms and conditions, Privacy Policy and returns, please contact us at:

WIGO 

Info@wigo.food

+ 254 706 213 663

www.wigo.food